Damaged Shipments
If your product arrives damaged, please take a photo and email it to support@chocolatebrown.co.nz. We’ll assist you promptly.
Note: While we pack with care, we can’t accept liability for courier mishaps.
Shipping Policy
Shipping & Support
Everything you need to know about shipping, storage, and getting help fast.
Shipping Mistakes
If we make a shipping error, we’ll cover the cost of return and send a replacement at our expense.
Storage Recommendations
Store chocolate between 14–19 °C, away from sunlight and heat. A light white film (“bloom”) may appear over time — it’s harmless and does not affect taste.
Shipping Schedule
We ship Monday to Thursday to preserve quality. Friday/weekend delivery isn’t guaranteed, so we avoid dispatch on those days.
Delivery Limitations
We don’t currently offer international delivery or shipping to PO Boxes. For special arrangements, please contact us.
Need Help Fast?
Email support@chocolatebrown.co.nz with your order number and photos (if applicable). Our team will get back to you promptly.
Prefer to talk?
We’re here to help with orders, storage advice, or delivery questions.
+64 9 415 8777